...Andrea Gajic Purpose Digital transformation intensifies pressures for experimentation and iterative innovation in public organizations. Yet many public-sector innovation processes remain structured around industrial governance models emphasizing problem-first entry, linear progression...

..., the research contributes to the broader discourse on public sector innovation and citizen relationship management. to characterize the level of satisfaction and loyalty among users of the AT's digital platforms; and to identify differences in satisfaction and loyalty perceptions based on socio...