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Keywords: Public sector innovation
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Journal Articles
Citizens’ satisfaction and loyalty in digital public services: an empirical study on the Portuguese tax authority’s online platforms
Available to Purchase
Transforming Government: People, Process and Policy (2025) 19 (4): 681–699.
Published: 02 September 2025
..., the research contributes to the broader discourse on public sector innovation and citizen relationship management. In the realm of tax administration, digital platforms are vital tools for simplifying compliance, reducing administrative burdens and enhancing citizens’ trust in public institutions (Lai...
