... shape different trajectories of digital government reform. Design/methodology/approach The study uses a comparative qualitative document analysis of EU country reports, national digital strategies and public sector reform documents. The analysis is structured around four dimensions: governance...

... indicated in some case studies (Ulbrich, 2008). On the other hand, decentralised structures of prior cooperation, where all partners play an equal role, rather lead to SSNs. Shared services are a central means for collaboration and public sector reform, addressing both technical...

... and improvements in public governance. Public sector reform Service delivery Innovation Governance Government Malaysia Although concerns with generally poor performance of the public sector are nothing new, lately people have increasingly voiced their demands for, among others, greater efficiency...

... understand how administrative and political transformation is adopted in government from a new perspective. Organizational theory Information systems Public sector reform United States of America © Emerald Group Publishing Limited 2007 The information systems (IS) planning field has...