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Keywords: Public service delivery
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Journal Articles
AI-powered public service and persons with disabilities (PWDs): questioning the commitment to bridging digital inclusivity gap in Ghana
Available to Purchase
Transforming Government: People, Process and Policy (2025) 19 (3): 579–595.
Published: 03 June 2025
..., the paper is among the first to deploy the use of critical disability theory, digital justice and political process theory to explain the use of AI-driven technologies in enhancing public service delivery for PWDs in sub-Saharan Africa. Dwivedi et al. (2021) explain that AI is a system...
Journal Articles
Digital inclusivity: exploring e-government use among businesses in Ghana
Available to Purchase
Transforming Government: People, Process and Policy (2024) 18 (4): 856–873.
Published: 11 October 2024
...Anthony Acquah Purpose Electronic government (e-government) initiatives are critical in bringing about transparency, accessibility and efficiency in public service delivery. Drawing upon e-government literature and the political system theory, this paper aims into the challenges faced...
Journal Articles
Examining the linkages between digitalisation, public service delivery and corruption in Ghana
Available to PurchaseAbdallah Abdul-Salam, Ibrahim Osman Adam, Muftawu Dzang Alhassan, Abubakar Gbambegu Umar, Joshua Nterful
Transforming Government: People, Process and Policy (2024) 18 (2): 241–256.
Published: 28 February 2024
...Abdallah Abdul-Salam; Ibrahim Osman Adam; Muftawu Dzang Alhassan; Abubakar Gbambegu Umar; Joshua Nterful Purpose This study aims to examine the linkages between digitalisation, public service delivery and corruption in Ghana using survey data from 121 respondents in Ghana. The authors also examine...
Journal Articles
Common Services Centres (CSCs) as an approach to bridge the digital divide: Reflecting on challenges and obstacles
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Transforming Government: People, Process and Policy (2016) 10 (4): 511–525.
Published: 17 October 2016
...) E-Governance Electronic governance Public service delivery Rural connectivity Village level entrepreneurs If a huge section of the population is left out then a huge calamity may befall all of us in the form of Digital divide. If we don’t spread this among the poor and in villages, our...
