...-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence maybe seen at Link to the terms of the CC BY 4.0 licence. Governance Water management Public services In-house providing Public economics Waste management...

... (i.e. PA workforce salaries) and by the collection of the value of its outputs (i.e. public services’ costs). Findings This study ultimately maps out the magnitude and trends of how likely the PA occupations and services could be substituted in a wider process of DX. To do this, the authors apply...

...Sanja Vrbek; Tina Jukić Purpose This paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through co-creation. Thus, it first identifies the features that make public services (un...

...Sergei Kamolov; Nikita Aleksandrov Purpose In the context of digital public governance of the 21st century, recommender systems serve as a digital tool to support decision-making and shift toward proactive public services delivery. This paper aims to synthesize an algorithm for public recommender...

... such as artificial intelligence, systems integration or blockchain technologies, for instance, if used in a critical, transparent and accountable way, can play a role in capacitating the delivery of better public services and contribute to encouraging citizen trust and political participation. These results may...

... at: Ramzi.El‐Haddadeh@brunel.ac.uk © Emerald Group Publishing Limited 2012 Public sector Public services Social policy New public management Social innovation Social cohesion Social entrepreneurship In some Western countries public sector organisations in key areas such as health...

...Parmita Saha; Atanu K. Nath; Esmail Salehi‐Sangari Purpose Despite the growth in adoption of technology by governments, the assessment of quality in electronically delivered public services has been relatively lacking. Past researches on information systems have identified information and service...

...Subhajyoti Ray Purpose Although accountability has been one of the founding pillars of public services, many countries face situations of lack of accountability of service providers. The purpose of this paper is to propose a framework for accountability in public services by strengthening...