... of perceived value and public trust, as well as the moderating role of digital literacy, in explaining how micro-level digital service experiences translate into macro-level governance evaluations. Design/methodology/approach Drawing on the E-GovQual model, customer value theory, institutional trust theory...

... and transparency required to foster public trust in algorithmic decision-making. The paper proposes a conceptual model that reframes trustworthy AI not as a product of compliance or ethics alone but as the outcome of adaptive, legitimacy-centered governance. Design/methodology/approach The study uses...

...Panagiotis Tsarouhas; Konstantinos Grigoriadis Purpose The purpose of this study is to examine the collective impact of transparency, explainable AI ( XAI ), participatory governance and digital literacy on public trust in AI within public administration, focusing on automated processing, AI...

... empowerment theory ( PET ) and stakeholder theory, to examine how engagement dimensions shape public trust and perceived smart city effectiveness, highlighting the need for inclusive, participatory governance. Design/methodology/approach This quantitative study proposes a theoretical framework integrating...

...Kasmad Ariansyah; Moh. Muttaqin; Vita Pusvita; Caecilia Suprapti Dwi Takariani; Darmanto Darmanto; Syarif Budhirianto; Mu’man Nuryana Purpose This study examines the underexplored relationship between e-government maturity and public trust in government employees, rather than trust in government...

... only Local government Smart service app adoption Public trust Integrated framework Digital technologies have become widespread in the 21st century, significantly changing how citizens improve their quality of life and address societal challenges (Desai and Manoharan, 2024...

...Jitendra Kumar Pandey Purpose This study aims to investigate the correlation between public trust and the performance of collaborative e-governance, with a particular emphasis on trust in government institutions as the central aspect of inquiry. It assesses how public trust influences e-governance...