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Keywords: Public value theory
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Journal Articles
Transforming Government: People, Process and Policy (2025) 19 (3): 500–517.
Published: 09 May 2025
...Wahed Waheduzzaman; Sarod Khandaker; Richard Busulwa; Nandana Wasantha Pathiranage Purpose Informed by public value theory, the purpose of this paper is to explore the relationship between citizen satisfaction with municipalities’ efforts to generate financial assets and their engagement...
Journal Articles
Transforming Government: People, Process and Policy (2025) 19 (2): 428–452.
Published: 03 April 2025
... in complex contexts. This study aims to examine how service accuracy, transparency and citizen trust influence perceived service value and satisfaction, and investigate the role of human−AI collaboration as a moderating mechanism. Design/methodology/approach Grounded in public value theory (PVT...
