...Vinícius Costa Da Silva Zonatto; Eliete dos Reis Lehnhart; Kelmara Mendes Vieira; Luciana Flores Battistella; Juliano Nunes Alves; Fernanda Dalcin Flôres; Renata Pase Ravanello Purpose This study aims to investigate perceived quality and user satisfaction with a Brazilian Transparency Portal...

... upon how authorities uphold data privacy and security (hereinafter referred to as DPS ). User trust subsequently contributes to overall user satisfaction. The purpose of this paper is to explore the relationship between system quality, information quality, DPS, users’ trust, and satisfaction within...

...Beatriz Londoño-Giraldo; Andrea Gomez Molina; Daniela Castaño Serna Purpose This study aims to examine the relationships between satisfaction, customer value co-creation, engagement and loyalty among users of e-government platforms, as well as the moderating effect of user innovativeness...

... dimensions predict the actual use and user satisfaction with e-government. The most significant effect was established in the relationship between trust in e-government and the public value of e-government. Research limitations/implications This study used a targeted and small sample size compared...

...Cayetano Medina; Ramón Rufín Purpose – This paper aims to analyse the effectiveness of the transparency policy carried out by a public university in terms of the impact on students’ satisfaction and trust. The loss of trust suffered by public institutions means that they are trying to identify...