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Keywords: Service channels
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Journal Articles
Transforming Government: People, Process and Policy (2020) 14 (1): 81–100.
Published: 17 March 2020
..., service channel use was related to the first and second constructs (sociodemographics and technological capacity). Second, service channel satisfaction showed strong evidence of relation to the third construct, view of government. Research limitations/implications The results of this study make...
