...Soolakshna Lukea Bhiwajee Purpose The purpose of this study is to investigate into the perception of new public sector management (NPM) and service delivery among senior officers of the Mauritian public sector in the context of reforms. Although improved service delivery is one of the salient...

...Maréve Inge Biljohn; Liezel Lues Purpose Social innovation (SI) remains a latent area in the South African local government (LG) sphere despite its growing use in public-sector service delivery globally. This paper aims to investigate the use of SI in the service delivery of LG through...

...Noore Alam Siddiquee Purpose Since 2009, e-government has been high on governmental agenda in Bangladesh. Seen as a vehicle for improving governance and service delivery, it is also presented as a key to fighting poverty and achieving the millennium development goals. Thus, the goals of e...

... by developing a model to study IT infrastructure capability and E-Government performance in the emerging context of new IT service delivery models. Design/methodology/approach This paper follows a case study method in this research with a priori conceptual framework. The data were collected...

...Noore Alam Siddiquee Purpose The paper seeks to provide an overview of the service delivery innovations and reforms introduced in Malaysia's public sector and examine and analyse their overall impacts on governance. Design/methodology/approach The paper has adopted a combination of descriptive...