... to test a model where service quality affects satisfaction (H1), and trust is built via perceived administrative performance (H2) and procedural transparency (H3), with ease of use as a conditional factor (H4). Findings Results confirm distinct utilitarian...

...Hani A. Alsarraf; Salman Aljazzaf; Ahmad M. Ashkanani Purpose Electronic government (e-government) has been suggested as an important tool to improve public services and enhance citizens’ trust in government. Several studies have examined the relationship between e-government service quality...

... of citizen service quality and perception of government services. The citizen satisfaction gauging parameters can provide useful direction to the design, implementation and management of government services. Social implications Government/citizen services include services provided by each and every...

... the relationship between “service quality” and the “willingness to adopt e-Governance” in India. Research limitations/implications The conceptual model emerging from the study adds to the literature on e-Governance service quality and adoption. However, a longitudinal or experimental study may provide more...

... dynamics of conformance to international standards. Similarly, the government employed e‐government to enhance the effectiveness and efficiency of government operations by improving public service quality and quality of information shared between different agencies. Motivating factors were, first...