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Keywords: Service quality assurance
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Journal Articles
Transforming Government: People, Process and Policy (2013) 7 (2): 199–224.
Published: 24 May 2013
... to explore and explain the phenomenon of e‐government through the lens of such established theories. These theories include: © Emerald Group Publishing Limited 2013 E‐government Institutional theory Service quality Oman Adoption motives Service quality assurance The last two decades...
