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Keywords: Service research
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Journal Articles
Transforming Government: People, Process and Policy (2025) 19 (1): 108–129.
Published: 25 July 2024
... in service research and properly approach the false assumptions and misguided instructions for action. Design/methodology/approach To rectify the situation, the purpose of this paper is to advance a more holistic understanding of decision-making in government as service organization. The authors do so...
