...Rogers Rugeiyamu; Boniphace Kumburu; Geofrey Ndunguru Purpose This study aims to explore how Tanzanian local governments implement social media for citizen engagement and service delivery. Design/methodology/approach A quantitative approach was used, and data were collected through...

...Jeffrey A. Stone; Kimberly J. Flanders; Pedro Robles; Salih Hakan Can Purpose This study aims to investigate how a sample of US municipalities use social media for strategic communication, focusing on efforts to effectively measure and evaluate that communication. Research questions focus...

...Sreejith Alathur; Rajesh R. Pai Purpose This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities. Design/methodology/approach This study outlines the social media adoption model in disability services by using...

.... Practical implications Information is essential in any decision-making environment, including legislatures. Understanding why some users, particularly public opinion leaders, attract more low-quality social media followers could help decision-makers better understand where information is coming from...

...Vincent Homburg; Rebecca Moody Purpose In this study, the authors explain citizens’ adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation. Design...

...Dina Sebastião; Susana Borges Purpose The purpose of the paper is to reflect on the conditions of referenda as an EU input legitimacy, on the era of social media microtargeting campaigns. Taking the case of Brexit as an example, it takes conclusions for the democracy as an inherent value of the EU...

... taxonomy of problematic content Findings The results show that problematic content toward PWDs in the social media occurs during a flood. The extreme and exploitative content results in disability exclusion. Thus, e-participants fail to address the actual disability-specific requirements through social...

.... Then, empirical research is conducted based on social media analysis limited to Twitter contents. Findings The authors found that, however, in every analysed country, the measures challenge the European values these are not expressed in the social media equally. While Slovakia is displayed from a cooperative...

...Josevana de Lucena Rodrigues; Sérgio Castro Gomes; Fabrício Quadros Borges Purpose This paper aims to measure the potential for electronic participation of Brazilian citizens via Facebook as social media, identifying latent factors that provide a favorable environment for such participation...

... and secondary data to identify and examine mechanisms conducive to the emergence of e-democracy. It uses quantitative analysis along with discourse analysis and social media analysis. The research is based on the analysis of respective parties’ social media communication. The social media analysis has been...

...Ajree Ducol Malawani; Achmad Nurmandi; Eko Priyo Purnomo; Taufiqur Rahman Purpose This paper aims to examine tweet posts regarding Typhoon Washi to contend the usefulness of social media and big data as an aid of post-disaster management. Through topic modelling and content analysis, this study...

... to broadcast contents of value and build a relationship of citizens and institutions. Practical implications Measuring citizen engagement based on the posted messages can help the institutions to evaluate the effectiveness of the posted social media content. Moreover, the paper gives suggestions regarding...

...Cancan Wang; Rony Medaglia Purpose As social media technologies permeate public life, the current forms of collaboration between government and non-government stakeholders are changing. The purpose of this paper is to investigate how social media use reconfigures the organizing practices around...

...Amit Avigur-Eshel; Izhak Berkovich Purpose Scholars have identified various uses of Facebook by activists and social movements in political activism and beyond. They overlooked, however, the possibility that social movements may take advantage of certain capabilities provided by social media...

...Daphna Shwartz-Asher; Soon Ae Chun; Nabil R. Adam Purpose A social media user behavior model is presented as a function of different user types, i.e. light and heavy users. The users’ behaviors are analyzed in terms of knowledge creation, framing and targeting. Design/methodological approach...

...Ali Saif Al-Aufi; Ibrahim Al-Harthi; Yousuf AlHinai; Zahran Al-Salti; Ali Al-Badi Purpose This paper aims to investigate the perceptions of Omani citizens toward the use of social media by the government for participatory and interactive relationships. More precisely, the descriptive nature...

...Peter Bellström; Monika Magnusson; John Sören Pettersson; Claes Thorén Purpose To fully grasp the potential of using social media, one must know what governments and citizens are communicating in these media. Despite much statistics published, there is a dearth of research analyzing information...

...Marius Rohde Johannessen; Øystein Sæbø; Leif Skiftenes Flak Purpose This paper aims to examine major stakeholders’ communication preferences in eParticipation initiatives and discuss how this affects the public sphere. Despite the potential of social media, it has proven difficult to get people...

...Agnes Mainka; Sarah Hartmann; Wolfgang G. Stock; Isabella Peters Purpose – The purpose of this paper is to identify governmental social media use in cities with enhanced information and communications technology infrastructures (i.e. Informational World Cities) and high Internet penetration rates...

...Lefkothea Spiliotopoulou; Yannis Charalabidis; Euripidis N. Loukis; Vasiliki Diamantopoulou Purpose – This paper aims to develop and evaluate, in “real-life” pilot applications, a framework for advanced social media exploitation by government agencies in their policy-making processes to promote...