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Keywords: Socio-technical systems
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Journal Articles
A socio-technical framework for AI trust in public administration
Available to Purchase
Transforming Government: People, Process and Policy 1–22.
Published: 12 November 2025
..., screening an initial pool of 272 publications to yield a final sample of 109 peer-reviewed articles for thematic analysis, synthesizing existing knowledge on AI trust in public administration. It proposes a novel integrated framework based on socio-technical systems theory. Findings Transparency, XAI...
