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Keywords: System anxiety
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Journal Articles
Drivers of citizens E- loyalty in E-government services: E-service quality mediated by E-trust based on moderation role by system anxiety
Available to Purchase
Transforming Government: People, Process and Policy (2024) 18 (2): 217–240.
Published: 09 January 2024
... and loyalty. Addressing system anxiety is vital through clear instructions and accessible support. Implementation of these recommendations is expected to lead to successful e-government initiatives and increased e-service adoption. The study highlights the importance of maintaining high e-SQ standards, trust...
