..., timeliness, and sufficiency were found to be key measures of information quality in government e‐services. Furthermore, an important finding from this research is that theories from information systems (IS), e‐commerce, and marketing were found to be applicable in assessing government e‐tax services within...

... in that the IRS is the organizational function of the government which collects taxes. Taxes should be paid by all citizens on an annual basis to the IRS. The payment of taxes is mandatory; however, the choice to e‐file via an IRS sponsored e‐file system is a voluntary usage context. Therefore...