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Keywords: Value co-creation
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Journal Articles
Determinants of loyalty in e-government services: the moderating effect of user innovativeness
Available to Purchase
Transforming Government: People, Process and Policy (2025) 19 (3): 638–660.
Published: 04 August 2025
...Beatriz Londoño-Giraldo; Andrea Gomez Molina; Daniela Castaño Serna Purpose This study aims to examine the relationships between satisfaction, customer value co-creation, engagement and loyalty among users of e-government platforms, as well as the moderating effect of user innovativeness...
Journal Articles
Value co-creation and data-driven orientation: reflections on restaurant management practices during COVID-19 in Italy
Available to Purchase
Transforming Government: People, Process and Policy (2022) 16 (2): 172–184.
Published: 29 March 2022
... these changes, transforming barriers into opportunities. The purpose of this study is to investigate how restaurateurs’ perception of ICTs has changed before and during Covid-19 and to detect whether ICTs can be considered a tool to foster antifragility, resilience and value co-creation as ideal outcomes...
