.... Most studies tackle perception of website quality from a user's point of view, while the added knowledge in this paper is the webmaster's explanation. Website quality Qualitative interviews Webmasters DeLone and McLean IS success model Web sites Quality 1. the inviting web site (InvW...

... of information, Freed (2009) further states that successful web sites should enable the public to find required information quickly and in an easily searchable manner. Thus, the search function, functionality, and navigation become important for the execution of those responsibilities. Studies show...

... contains the schema for the proposed research framework, drawing on the DeLone and McLean model of IS success (2003). © Emerald Group Publishing Limited 2012 Denmark Norway Information systems Web sites Public sector Feedback Intermediaries DeLone and McLean IS success model Webmasters...