... Citizen’s charter Stipulated time e-Governance Citizen services Good governance Designated officer Right-based system of governance gained popularity in India in the first decade of current century. The passage of legislations associated with Right to Information, Right to Primary Education...

...Apeksha Hooda; M.L. Singla Purpose The purpose of this paper is to investigate how to strategically reengineer the government processes in e-governance to ensure the implementation of future-oriented and sustainable e-governance across developing countries. Design/methodology/approach...

...Harjit Singh; Purva Grover; Arpan Kumar Kar; P. Vigneswara Ilavarasan Purpose The purpose of this paper is to summarize the literature of electronic government frameworks and models to identify various constructs and their relationship to measure the performance of e-government projects. Design...

...N. Bindu; C. Prem Sankar; K. Satheesh Kumar Purpose This paper aims to introduce a systematic computing and analytical procedure that is applied to the co-author network to identify the temporal evolution and growth of research collaborations in the area of e-governance. The empirical analysis...

...Vivek Soni; Rashmi Anand; Prasanta Kumar Dey; Ambika Prasad Dash; Devinder Kumar Banwet Purpose The purpose of this research paper is to assess efficacy of e-governance implementation, influenced under the Indian-EU (European Union – EU) strategic dialogue. For the same purpose, this study aims...

...Parul Jain Gupta; Pradeep Suri Purpose Most of the existing studies in e-governance context have attempted to measure public value of projects in terms of quality of services provided, cost effectiveness of public organizations and extent to which public organizations are able to meet their social...

... sectors) as well as policymakers for effective implementation and long-term sustainability of CSCs. The approach discussed in this paper offers an effective way to diffuse e-government applications and services in other developing countries (particularly resource-constrained nations from African, Asian...

...Alaa Aldin Abdul Rahim A. Al Athmay Purpose – The purpose of this study is to measure the impact of demographic factors as determinants of citizens’ perceptions toward two dimensions of e-governance, namely: e-openness and e-participation. Design/methodology/approach – A questionnaire...

...) This has led to a rapid development of research and practice in the area of e-participation, and in general e-governance (Commission of the European Communities, 2006 and 2010 ; Loukis et al., 2011). One of the most promising ICT for these purposes is the Web 2.0 social media. These new...

...Pradeep Kumar Suri Purpose – The existing government processes are often not able to cope-up with the dynamic context of e-governance due to their rigid character as reflected in the dismal performance of e-governance projects. In this article, flexibility of the key processes and e-governance...

... sites Information management Taxes e‐governance e‐tax services Information quality System quality With the rapid growth in usage of information technology and the web, governments are also increasingly using these technologies in delivering services at all levels, with a view to increase...