..., structural and capability shifts (Bloomberg, 2018 ; Gong and Ribiere, 2021). Verhoef et al. (2021) , view these as progressive stages, with digital transformation representing the most advanced technological change. In public institutions, this is typically articulated within e-government...

... public transparency, followed by an examination of mechanisms for evaluating quality and satisfaction in digital public services. © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Digital transparency Transparency Portal e-government...

...Nasr G. Elbahnasawy; Rouzbeh Razavi; Osama D. Sweidan Purpose This study aims to investigate the complex and often paradoxical relationship between digital governance tools – specifically e-government, e-participation and general internet usage – and social unrest. It addresses a fundamental...

...Wilson Kwaku Nimsaah; Samuel Owusu-Mensah; Alfred Atakora; Ofosu Amofah Purpose This study aims to analyse the implications of consumption values on sustainable e-government services while considering the mediating role of post-use trust. Design/methodology/approach The study used the variance...

... of service quality models to the digital fiscal services domain and offers practical insights for enhancing citizen engagement, fostering trust and sustaining digital transformation in public administration. By highlighting the behavioural dynamics underpinning citizen loyalty in fiscal e-government services...

...Beatriz Londoño-Giraldo; Andrea Gomez Molina; Daniela Castaño Serna Purpose This study aims to examine the relationships between satisfaction, customer value co-creation, engagement and loyalty among users of e-government platforms, as well as the moderating effect of user innovativeness...

... significantly influencing the organizational- and individual-level incentives that additionally explained the outperformance. Originality/value This study provides a nuanced, in-depth understanding of how sedimented factors and especially their interrelationships drive the implementation of e-government...

...Anthony Acquah Purpose Electronic government (e-government) initiatives are critical in bringing about transparency, accessibility and efficiency in public service delivery. Drawing upon e-government literature and the political system theory, this paper aims into the challenges faced...

...Senda Belhaj Slimene; Hela Borgi; Hakim Ben Othman Purpose The study aims to investigate the relationship between E-government and corruption. It also examines the moderator role of national culture through Hofstede’s dimensions on the association between E-government and corruption. Design...

...Michael Koddebusch; Sebastian Halsbenning; Jörg Becker Purpose One impediment of e-government implementation is the lack of e-(government) competences among public officials, especially because foundational education programs fail to teach them. Therefore, this study suggests massive open online...

... & non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Technology adoption Local government City digital twins Collaborative planning E-government E...

...Abdallah Alsaad; Abdelbaset Alkhawaldeh; Hamzah Elrehail; Rami Almomani Purpose The association between e-government and trust in government has been extensively examined, even though empirical works have returned conflicting conclusions about this association. This study aims to revisit...

...Adamu Sa'ad Madaki; Kamsuriah Ahmad; Dalbir Singh Purpose This paper examines factors influencing successful information technology (IT) integration in developing countries’ e-government sectors, analyzing benefits and challenges to understand interconnections among factors. This study aims...

...Dennis Rosenberg Purpose This paper aims to establish the link between the attitudes older adults hold toward governmental websites, their subjective online public service use skills and their e-government use for bureaucratic (e.g. document downloading or filling them out online...

...Abdulrazaq Kayode AbdulKareem; Kazeem Adebayo Oladimeji Purpose This study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services. Design/methodology/approach Grounded in the technology acceptance model (TAM), a research model...

...Kasmad Ariansyah; Ahmad Budi Setiawan; Darmanto; Daru Nupikso; Syarif Budhirianto; Dayat Hidayat; Alfin Hikmaturokhman Purpose This study aims to investigate the factors that influence the use of e-government services among male and female samples, aiming at gaining a deeper understanding of how...

...Zoi Patergiannaki; Yannis A. Pollalis Purpose The purpose of this study is to explore the discrepancies between the services provided by municipalities through e-Government portals and the services sought by residents in the context of smart cities. Design/methodology/approach This research...

...Muhammad Younus; Ulung Pribadi; Achmad Nurmandi; Imelda Zamjanah Rahmawati Purpose This paper aims to check the E-Government Development Index (EGDI) of South Asian countries and then highlight the main challenges they are facing right now, which are causing South Asian countries to do good...

...Muhammad Hafiz Hariz Zubir; Muhammad Safuan Abdul Latip Purpose This paper aims to examine how information and communication technology (ICT) coordination, information reliability, social pressure, perceived usefulness and perceived ease of use affect citizens’ intentions to use e-government...

...Mohammad Mustafa Ibrahimy; Sirje Virkus; Alex Norta Purpose The purpose of this study is to explore the role of e-government in reducing corruption and achieving transparency from the perspective of citizens and public servants of the National Statistics and Information Authority in Afghanistan...