... it. Originality/value This lies on the development of leadership action based on the factors that influence staff's decision making in favour of the status quo. Behaviours described as challenging can significantly affect the psychological well-being of staff members, leading to burnout and reduced support...

... of this guidance in organisations providing services for people with learning disabilities. Design/methodology/approach A survey collected data from professionals, on leadership, data use, staff issues and post-incident review. Findings Most senior leaders were seen as acting on the guidance. Data...

... of public service staff. In intellectual disability services, positive outcomes can only be obtained through a broader appreciation of the drivers of DSS behaviour, especially the roles played by culture and leadership. Roy Deveau can be contacted at: roydeveau@aol.com © Emerald Group Publishing...

... points to the need for active partnership between civil society organisations, government and the current service system in which managers and other professional staff can play an important catalytic role. One priority is to invest in developing the capacity for the whole‐system leadership required...