... to produce the rapport rating scale (RRS). Some psychometric characteristics of the RRS were evaluated through the rating, by three independent groups of participants, of videos depicting good, poor and neutral rapport. Findings Internal consistency of RRS ratings was high, and highly significant...

... Limited 2016 Leadership Management Organizational culture Complexity theory Practice leadership Rapport Jen Rhodes and Sandy Toogood are to be congratulated for attending to the importance of evaluating interventions in terms of their impact both on service users’ lives...