This research aims to examine whether there is the chain effect from corporate social responsibility (CSR) and emotional intelligence (EI) to organizational learning and competitive intelligence in chemical companies in a Vietnam business setting.
Structural equation modeling (SEM) approach was used to analyze a set of 403 responses returned from self‐administered structured questionnaires sent to 620 middle level managers.
Research findings reveal the impacts of ethical CSR and EI on organizationally beneficial upward influence behaviors, which promote organizational learning. Learning in organizations then acts as an antecedent to competitive intelligence.
To activate the transformation of individual knowledge into organizational knowledge, managers should role model and inspire members to share, from emotions to ethical values, so that they can transcend their self‐interests to develop organizationally beneficial behaviors. Organizational knowledge, from this learning process, will help members discern competitive opportunities.
