... aims to be generally open to learn and adapt to be able to withstand adversity. During an organizational crisis, managers have the chance to rebuild organizational structures for better information flow, e.g. implementing formal knowledge management structures. Originality/value To the best...

... of the discounted item. A disillusioned staff simply gave out vouchers for use when stocks were renewed. Crisis management Decision making Performance measurement Strategic management Success It is generally accepted that organisational environments have become increasingly dynamic and turbulent...