Keywords: Digital feedback
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Journal Articles
The Learning Organization: An International Journal (2026) 33 (3): 470–485.
Published: 04 March 2026
...Kartikeya Bolar; Arunima K.V.; Bindu Nambiar Purpose This paper proposes a learning-based framework for achieving customer service excellence in the banking sector by integrating structured employee training, the 3Cs model (Courtesy, Clarity, Consistency) and digital feedback mechanisms. It aims...

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