...Jennifer Ford; David B. Isaacks; Timothy Anderson Purpose This study demonstrates how becoming a high-reliability institution in health care is a priority, given the high-risk environment in which an error can result in harm. Literature conceptually supports the need for highly reliable health...

.... In the health-care field, OL is especially important due to intensive and complex changes (Lyman, Horton, & Oman, 2021), such as digitalization and the development of health-care recommendations, practices and, recently, the COVID-19 pandemic. Thus, learning at work is inevitably an intrinsic part...

...Ritva Rosenbäck; Ann Svensson Purpose This study aims to explore the management learning during a long-term crisis like a pandemic. The paper addresses both what health-care managers have learnt during the COVID-19 pandemic and how the management learning is characterized. Design/methodology...

... questionnaire completed by 152 managers of a large, public health-care organisation in New Zealand. A k-means cluster analysis of the data was conducted to identify leader ambidexterity clusters, and the hypothesised effects were tested with multinomial logistic regressions. Findings Health-care managers...

... a mini case study of a health care services provider. © MCB UP Limited 2001 Activity‐based costing Organizational learning Learning Health care The purpose of this paper is to show the usefulness of activity‐based costing (ABC) as a tool for learning in business organizations...

... potential interactions are subject to variation leading to the possibility of “service role ambiguity” (Berry et al., 1989). Learning at the level of the service encounter should therefore provide feedback about: Efficiency Health care National Health Service Organizational learning...

...Chris Esperat; Lynn Godkin Health care policy and practice are frequently driven by government mandate. What role does organizational learning have in government‐directed organizational change and what kind of organizational learning might we expect from legislated procedure? In 1983, a task force...