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Michael BeyerleinCenter for the Study of Work Teams, University of North Texas, Denton, Texas

Work teams contribute in many settings. Most of the literature on work teams deals with work groups composed of people within a single organization and often within a single functional area. Cross-functional teams have been written about and proved to be of value in practice. However, cross-organizational teams are fairly rare. They may take the form of a work team that includes members of supply and customer organizations. At the upper levels of the organization, they may represent alliances of two or more organizations. The...