This study aims to understand the influence of lone wolf tendencies, technology ease of use and team collaboration on the development of transactive memory systems (TMSs) and, consequently, their impact on the performance of supply chain and operations teams.
By using a comprehensive operations management simulation involving 160 business student teams, this research tests five hypothesized relationships using structural equation modeling.
Lone wolf tendencies, technology ease of use and team collaboration contribute positively to an efficient TMS. This group cognitive system, in turn, strengthens a team’s competitive position and operational efficiency. This study highlights the need to reevaluate traditional management practices that discourage candidates with lone wolf characteristics. In addition, it shows that technology ease of use not only affects individual productivity as highlighted by the technology acceptance model but also influences the team knowledge system.
This study deepens understanding of the antecedents and consequences of TMSs in supply chain management. Lone wolf tendencies, characterized by independent work proclivity, are common in supply chain teams due to task complexities. Prior research on the impact of lone wolf behavior has yielded mixed results. Furthermore, although Industry 4.0 technologies are widely adopted in supply chain operations, it remains unclear how ease of using these complex technologies affects TMSs and team performance. To the best of the authors’ knowledge, this research is among the first to investigate the influence of lone wolf tendencies and technology ease of use on group cognitive systems.
