..., and improvement cycles. The category on Human Resources Management deals with employee development, training, rewards and recognition, work systems, benefits and services provided to employees. © MCB UP Limited 1999 TQM Business process re‐engineering Corporate culture Organizational...

... (McCalman, 1998), and the tension relates to how far high performing teams need leaders and what processes of leadership would be most effective. © MCB UP Limited 1999 Teams Leadership Corporate culture Performance There is a synergy between recent developments in the fields...

... for departmental tasks and goals. © MCB UP Limited 1998 Corporate culture Systems design Team building Work organization A computer services call centre decided that it should create a self‐managed team culture. They allocated people to five‐person teams and sent everyone on an empowerment...