... are reacting to the recent economic crisis to maintain and possibly enhance the quality its product/service offerings, while looking at management's decisions through the well documented operational concepts of incremental innovation (improvement of pre‐existing products) and radical product innovation...

... in one part of a multinational organization in Australia. No follow‐up interviews could be undertaken to track the progress. Originality/value No other similar study had been undertaken in this organisation documenting the experiences of a quality improvement team and its interactions with managers...

.... Organizational effectiveness Team working Quality Control Germany Talked a lot, had a different opinion, decided nothing. Departments that are unable “to talk to each other”, and, in particular, often produce more frictional stresses and strains than actual work, happens in the best of enterprises...

...Carole Congram; Peggy Slye; Priscilla Glidden This paper describes a customer service initiative in a global telecommunications cooperative, the accepted industry leader in technical quality. Not only are the customers multicultural, but the staff is diverse as well. As opposed to the traditional...

...Mélani Fletcher In the quest to establish communication as a critical management function, both literature and research have stressed the importance of effective communication as a prerequisite to the success of various programmes including service quality. Effective internal communication...

... applications for other types of quality organizations. Businesses can use multiple intelligences theory to structure workshops and training sessions for employees which will enhance teamwork, develop human potential, and foster creativity. Trainers will find that if they develop case studies relating...

...D. Keith Denton Examines training programs within several companies worldwide. Proposes that more than ever today companies should be working toward improving quality, owing to changes in market conditions. Presents a seven‐step process toward problem solving with the company. Concludes...

...Charles Margerison; Dick McCann; Rod Davies Posits that quality performance requires a team effort and that success depends mostly on an individual′s ability to manage people as well as materials. Presents the Margerison‐McCann Team Performance Index(TPI) as a means to measure this. Concludes...

..., methods and tools of the quality movement into everyday work. This can achieve the results promised by the quality gurus of the twentieth century without the negative effects that come from regarding the implementing “quality” as a program. Also shows how our paradigm of competition has worked to our...