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Keywords: Service industries
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Journal Articles
Journal:
Team Performance Management
Team Performance Management: An International Journal (2007) 13 (7-8): 227–243.
Published: 23 October 2007
... Service industries Team working Call centres Work design United Kingdom Philippines In a comparison of STS with the lean production (LP) systems approach, Niepce and Molleman (1998) note that both approaches advance us beyond the traditional scientific management approach to work...
