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Keywords: Telecommunications
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Journal Articles
Journal:
Team Performance Management
Team Performance Management: An International Journal (1999) 5 (6): 194–203.
Published: 01 September 1999
...Carole Congram; Peggy Slye; Priscilla Glidden This paper describes a customer service initiative in a global telecommunications cooperative, the accepted industry leader in technical quality. Not only are the customers multicultural, but the staff is diverse as well. As opposed to the traditional...
