How IMS can achieve ISO 9001:2000 certification

A significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments. Adopting the ISO 9000 standards, the QMS provided a framework for the Corporation’s quality, safety and environmental management systems, linking and standardizing all work processes from the top management down to the shopfloor. Various initiatives of the MTR’s integrated management system (IMS) such as core business process maps are developed with a view to link all constituent activities of the railway into its core business processes. The Corporation’s quality endeavours were publicly recognized by the ISO 9000 certification in 1992 and by the new version in 2000. This paper shares the MTR’s experience on how its IMS can achieve ISO 9001:2000 certification.