Getting the Right Treatment

Describes the attempts of CMK, in view of the company′s expansion, to get back that “family” feel and get everyone working together. Discusses the decision to adopt a total quality philosophy, and management realisation that they would need the commitment of all the workforce to enable total quality to work. Describes the total quality development process involving the planning and development of a total quality culture and the running of several “spotlight” projects. Suggests the next step of the programme is to review how best to recognize and reward the efforts of the workforce in relation to the total quality process.