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Volume 3, Issue 1
1 January 1991
This article was originally published in
Total Quality Management
Total Quality Management Cover Image for Volume 3, Issue 1
Review Article| January 01 1991

Quality US winners

Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1991
Total Quality Management (1991) 3 (1)
https://doi.org/10.1108/eb059509

In this article The TQM Magazine profiles the 1990 US Malcolm Baldrige winners. All four winners, Federal Express, Cadillac, IBM Rochester, and Wallace, have one common goal — increasing customer satisfaction.

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© MCB UP Limited
1991
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