Skip to Main Content
Article navigation
Volume 5, Issue 1
1 January 1993
This article was originally published in
Total Quality Management
Total Quality Management Cover Image for Volume 5, Issue 1
Review Article| January 01 1993

A variation in understanding

John Morgan
John Morgan
Quality Manager, National Provident Institution
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1993
Total Quality Management (1993) 5 (1)
https://doi.org/10.1108/eb059548

To be successful, the voice of the customer needs to be matched to the voice of the process. SPC can be used to close that gap by defining the type of variation that causes the mis‐match.

This content is only available via PDF.
© MCB UP Limited
1993
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$39.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
132 Views
View Metrics
Continuous improvement in the age of AI: human and relational barriers in public higher education
Does market perception on digital transformation impact financial performance? Evidence from the US software and IT services and technology equipment sector
Do banking practices adopt green initiatives? A qualitative approach
Enhancing safety and compliance in the Indian process industries: a real-time Delphi study on integrating Industry 4.0 technologies

Suggested Reading

Voicing the organization on social media: towards a nuanced understanding of coworker voice and sources of control
Journal of Communication Management (October,2023)
An empirical investigation of the variations in direct‐to‐consumer prescription drug advertising
International Journal of Pharmaceutical and Healthcare Marketing (November,2011)
Understanding environmental performance variation in manufacturing companies
International Journal of Productivity and Performance Management (October,2013)
The variations in religious and legal understandings on halal slaughter
British Food Journal (March,2018)
Unsupervised Pitch-Timbre-Variation Disentanglement of Monophonic Music Signals Based on Random Perturbation and Re-entry Training

Related Chapters

An Application of Variation Theory of Learning in Higher Education
Theory and Method in Higher Education Researchh
Birdsong and the Diseased Gaia in the Anthropocene: An Ecofeminist Reading of Terry Tempest Williams' Memoirs – Refuge: An Unnatural History of Family and Place and When Women Were Birds: Fifty-Four Variations on Voice
Systemic Inequality, Sustainability and COVID-19
The potential of combining phenomenography, variation theory and threshold concepts to inform curriculum design in higher education
Theory and Method in Higher Education Research II

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal