Issues

Book Review

House of Quality (QFD) in a Minute – Quality Function Deployment (2nd ed.)

Min H. Lu
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Assessing customer focus using the EFQM Excellence Model: a local government case

Brian Jacobs; Steven Suckling
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Quality costs in education

Trevor J. Green
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Software engineering: a quality management perspective

John McManus; Trevor Wood‐Harper
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Quality function deployment (QFD) technology designed for contract manufacturing

Jui‐Chin Jiang; Ming‐Li Shiu; Mao‐Hsiung Tu
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The effectiveness of quality improvement initiatives in service operational context

Mahmoud M. Yasin; Jafar Alavi
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Recommending a TQM model for Indian organizations

Subhash Kakkar; A.S. Narag
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Viewpoint

Towards personal and organizational effectiveness and integrity

Hubert Rampersad
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