Issues

Improvements of public library service quality: Perspective of libraries and study centres

Anette Hallberg; Katarina Sipos‐Zackrisson
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Changing from a product to a process perspective for service improvements in a manufacturing company

Peter Cronemyr; Lars Witell
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Organizational culture and total quality management practices: a Sri Lankan case

K.A.S.P. Kaluarachchi
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Quality management practices in the US homebuilding industry

Denis Leonard
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Holistically integrated model and strategic objectives for service business

Ching‐Chow Yang; King Jang Yang; Lai‐Yu Cheng
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Quality framework in education through application of interpretive structural modeling: An administrative staff perspective in the Indian context

Sangeeta Sahney; D.K. Banwet; S. Karunes
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Total quality management meets human resource management: Perceptions of the shift towards high performance working

Diane Keeble‐Ramsay; Andrew Armitage
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Note from the publisher

Measuring the impact of research

Rebecca Marsh
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