Issues

Special Issue: Selected papers from the International Conference on Quality and Service Sciences, Verona, 2009 a combined conference of the yearly QMOD and ToulonVerona Conferences. Guest Editors: Vidosav Majstorovic, Albert Weckenmann

Adoption of ISO‐oriented quality management system in Greek universities: Reactions to isomorphic pressures

Antigoni Papadimitriou; Don F. Westerheijden
View articletitled, Adoption of ISO‐oriented quality management system in Greek universities<span class="subtitle-colon">: </span><span class="subtitle">Reactions to isomorphic pressures</span>
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New enterprise models: trial runs of “capitalism with a human face”

Federico Brunetti
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Emerging concepts for implementing strategy

Graeme Cocks
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Statistical techniques for continuous improvement: a citizen's satisfaction survey

Lucio Cappelli; Roberta Guglielmetti; Giovanni Mattia; Roberto Merli; Maria Francesca Renzi
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Commercial experiences from a customer perspective: Elaborated, defined and distinguished

Johan Lilja; Maria Eriksson; Pernilla Ingelsson
View articletitled, Commercial experiences from a customer perspective<span class="subtitle-colon">: </span><span class="subtitle">Elaborated, defined and distinguished</span>
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Integrating DEAHP and DEANP into the quality function deployment

Konstantina Kamvysi; Katerina Gotzamani; Andreas C. Georgiou; Andreas Andronikidis
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Current health of quality management practices in service sector SME: A case study of Pakistan

Nadeem Kureshi; Faheem Qureshi; Ali Sajid
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

Ilias Santouridis; Panagiotis Trivellas
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