Issues

Special Issue: Selected papers from the 5th Canadian Quality Congress. Guest Editors: Alexander Douglas, Madhav Sinha

Guest editorial

Dr Madhav Sinha
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Autopietic decisions approach: a governance research network case study

Odette Lobato Calleros; Alain Chanlat; Renée Bédard; Guillermo Ramírez
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Information technology and the quality improvement in defense industries

Mary Haley
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Service quality in an Australian private dental network

Alan Edward Baldwin
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Financial indicators in healthcare quality management systems

Leonardo Sedevich-Fons
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Enterprise self-assessment analytics for sustainability, resilience and robustness

Rick Edgeman; Joseph A. Williams
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Culture-based design and implementation of business excellence

Seyed Amir Bolboli; Markus Reiche
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