Issues

The quality movement from six perspectives

William J. Miller; Robert J. Duesing; Christopher M. Lowery; Andrew T. Sumner
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The effects of historical satisfaction, provided services characteristics and website dimensions on encounter overall satisfaction: A travel industry case study

Tiziana Laureti; Michela Piccarozzi; Barbara Aquilani
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Making it stick on borrowed time: the role of internal consultants in public sector lean transformations

Marte Daae-Qvale Holmemo; Daryl John Powell; Jonas A. Ingvaldsen
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Fuzzy U control chart based on fuzzy rules and evaluating its performance using fuzzy OC curve

Somayeh Fadaei; Alireza Pooya
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