Issues

Special issue: Crowd Sourcing, Open Innovation and Co-Creation: New Imperatives for enhancing Quality of Business Processes. Guest Editors: Gurmeet Singh and Loveleen Gaur

Guest editorial: Unleashing the power of crowdsourcing, open innovation and co-creation for enhancing quality and business excellence

Gurmeet Singh; Loveleen Gaur
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Influencing factors and consequences of chatbot initial trust in AI telecommunication services: a study on Generation Z

Mariem Sboui; Ons Baati; Nadia Sfar
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Exploring gamers' crowdsourcing engagement in Pokémon Go communities

Shavneet Sharma; Neale Slack; Kritika Devi; Tuma Greig; Samantha Naidu
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Productivity of gig workers on crowdsourcing platforms through artificial intelligence and gamification: a multi-theoretical approach

Abhishek Behl; Brinda Sampat; Sahil Raj
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Investigating the role of crowdsourcing in improving the quality of production processes: a systematic literature review

Michele Grimaldi; Silvia Vermicelli; Livio Cricelli
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Winning customers' hearts and minds using DFSS in the insurance industry

Jing-Rong Chang; Venkateswarlu Nalluri; Long-Sheng Chen; Shih-Hsun Chen
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Critical success factors for open source innovation in pharma industry: learning from two case studies

Ajay Jha; R.R.K. Sharma; Vimal Kumar
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Unlocking value with a crowdsourcing configuration of smart city: a system dynamic simulation

Andrea Caporuscio; Maria Cristina Pietronudo; Francesco Schiavone; Daniele Leone
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Twitter in improving the quality of a BRT

Heriberto Garcia-Ledezma; Judith Zubieta
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Effects of employee competency on customer loyalty via justice perception and customer affection in Indian banks: do gender and failure severity moderate such relations?

Akuthota Sankar Rao; Damodar Suar; Bimal Kishore Sahoo
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