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Journal Articles

Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece

Nancy Bouranta, Evangelos L. Psomas, Angelos Pantouvakis

The TQM Journal (2017) 29 (1): 147–166.

https://doi.org/10.1108/TQM-11-2015-0142

Published: 09 January 2017

View article titled, Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece

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Journal Articles

ISO 9001 overall performance dimensions: an exploratory study

Evangelos Psomas, Angelos Pantouvakis

The TQM Journal (2015) 27 (5): 519–531.

https://doi.org/10.1108/TQM-04-2014-0037

Published: 10 August 2015

View article titled, ISO 9001 overall performance dimensions: an exploratory study

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Journal Articles

The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector

Angelos Pantouvakis, Nancy Bouranta

The TQM Journal (2013) 25 (2): 186–201.

https://doi.org/10.1108/17542731311299618

Published: 22 February 2013

View article titled, The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector

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