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Journal Articles

The role of organisational climate in readiness for change to Lean Six Sigma

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Jackie Douglas, David Muturi, Alexander Douglas, Jacqueline Ochieng
Journal: The TQM Journal
The TQM Journal (2017) 29 (5): 666–676.
https://doi.org/10.1108/TQM-04-2017-0046
Published: 09 October 2017
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Journal Articles

Editorial

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Alexander Douglas, David Muturi, Sam Ho
Journal: The TQM Journal
The TQM Journal (2015) 27 (6)
https://doi.org/10.1108/TQM-08-2015-0111
Published: 12 October 2015
View article titled, Editorial
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Journal Articles

An analysis of total quality management (TQM) practices in Zambian secondary schools: A survey of Lusaka district

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Joyce Nawelwa, Chanda Sichinsambwe, Bupe Getrude Mwanza
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 716–731.
https://doi.org/10.1108/TQM-06-2015-0080
Published: 12 October 2015
View article titled, An analysis of total quality management (TQM) practices in Zambian secondary schools: A survey of Lusaka district
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Journal Articles

The implementation of Lean Six Sigma concept at national bank of Kenya-operation division

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Paul Mumo Ndaita, Thomas Gachie, Christopher W. Kiveu
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 683–690.
https://doi.org/10.1108/TQM-06-2015-0078
Published: 12 October 2015
View article titled, The implementation of Lean Six Sigma concept at national bank of Kenya-operation division
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Journal Articles

The impact of ISO 9001 implementation on organizational performance in Kenya

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Jacqueline Ochieng, David Muturi, Samuel N. Njihia
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 761–771.
https://doi.org/10.1108/TQM-06-2015-0071
Published: 12 October 2015
View article titled, The impact of ISO 9001 implementation on organizational performance in Kenya
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Journal Articles

Mystery shoppers: an evaluation of their use in monitoring performance

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Jacqueline Douglas
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 705–715.
https://doi.org/10.1108/TQM-04-2015-0052
Published: 12 October 2015
View article titled, Mystery shoppers: an evaluation of their use in monitoring performance
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Journal Articles

Strategic alliances on performance of retail firms in Nairobi County, Kenya

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Rosemary Muange, Loice C. Maru
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 732–740.
https://doi.org/10.1108/TQM-06-2015-0075
Published: 12 October 2015
View article titled, Strategic alliances on performance of retail firms in Nairobi County, Kenya
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Journal Articles

ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study

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Christopher Moturi, Peter M. F. Mbithi
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 752–760.
https://doi.org/10.1108/TQM-04-2015-0053
Published: 12 October 2015
View article titled, ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study
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Journal Articles

Achieving quality in printing: some determining factors in the printing industry in Ghana

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Nicholas Kingsley Graham, Isaac Owusu
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 691–704.
https://doi.org/10.1108/TQM-05-2015-0068
Published: 12 October 2015
View article titled, Achieving quality in printing: some determining factors in the printing industry in Ghana
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Journal Articles

Lean Six Sigma implementation in East Africa: findings from a pilot study

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Alexander Douglas, Jacqueline Douglas, Jacqueline Ochieng
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 772–780.
https://doi.org/10.1108/TQM-05-2015-0066
Published: 12 October 2015
View article titled, Lean Six Sigma implementation in East Africa: findings from a pilot study
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Journal Articles

Head-teachers' motivational practices in public secondary schools in Kenya

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Lillian Ocham, Ursulla Achieng Okoth
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 814–822.
https://doi.org/10.1108/TQM-08-2015-0110
Published: 12 October 2015
View article titled, Head-teachers' motivational practices in public secondary schools in Kenya
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Journal Articles

An evaluation of the quality of management information systems used by SACCOs in Kenya

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Christopher Moturi, Prester Mbiwa
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 798–813.
https://doi.org/10.1108/TQM-05-2015-0065
Published: 12 October 2015
View article titled, An evaluation of the quality of management information systems used by SACCOs in Kenya
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Journal Articles

Travel agencies’ perception of ISO 9001 certification

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Lui Ming Mak
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 741–751.
https://doi.org/10.1108/TQM-06-2015-0090
Published: 12 October 2015
View article titled, Travel agencies’ perception of ISO 9001 certification
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Journal Articles

Making sense of opportunities in building material production

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Raine Isaksson
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 781–797.
https://doi.org/10.1108/TQM-06-2015-0073
Published: 12 October 2015
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Journal Articles

TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria

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Yomi Babatunde, Low Sui Pheng
Journal: The TQM Journal
The TQM Journal (2015) 27 (6): 671–682.
https://doi.org/10.1108/TQM-06-2015-0076
Published: 12 October 2015
View article titled, TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria
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Journal Articles

Fighting corruption successfully

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Helmut Egesa Wagabi
Journal: The TQM Journal
The TQM Journal (2013) 25 (5): 577–579.
https://doi.org/10.1108/TQM-09-2012-0071
Published: 23 August 2013
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Journal Articles

TQM Special issue: quality improvement in East Africa

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David Muturi
Journal: The TQM Journal
The TQM Journal (2013) 25 (5)
https://doi.org/10.1108/TQM-06-2013-0062
Published: 23 August 2013
View article titled, TQM Special issue: quality improvement in East Africa
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Journal Articles

Service quality and relative performance of public universities in East Africa

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Thomas K. Cheruiyot, Loice C. Maru
Journal: The TQM Journal
The TQM Journal (2013) 25 (5): 533–546.
https://doi.org/10.1108/TQM-11-2012-0103
Published: 23 August 2013
View article titled, Service quality and relative performance of public universities in East Africa
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Journal Articles

Diploma research process: evaluating the service quality

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Edward Kariuki Mathenge, Alice Wangui Kamau, Jane Mwihaki Kariuki, Jane Wanjiru Munga
Journal: The TQM Journal
The TQM Journal (2013) 25 (5): 547–556.
https://doi.org/10.1108/TQM-11-2012-0094
Published: 23 August 2013
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Journal Articles

Improving processes for good in East Africa

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Andrew Parris
Journal: The TQM Journal
The TQM Journal (2013) 25 (5): 458–472.
https://doi.org/10.1108/TQM-11-2012-0101
Published: 23 August 2013
View article titled, Improving processes for good in East Africa
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