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Journal Articles

Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant

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Deepak Ramanan Veera Raghavan
Journal: The TQM Journal
The TQM Journal (2025) 37 (8): 2181–2205.
https://doi.org/10.1108/TQM-04-2024-0157
Published: 15 October 2024
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Journal Articles

Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness

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Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
Journal: The TQM Journal
The TQM Journal (2025) 37 (3): 800–830.
https://doi.org/10.1108/TQM-09-2023-0276
Published: 15 January 2024
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Journal Articles

Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store

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Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
Journal: The TQM Journal
The TQM Journal (2025) 37 (1): 171–198.
https://doi.org/10.1108/TQM-07-2023-0217
Published: 20 November 2023
View article titled, Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store
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Journal Articles

Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength

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Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
Journal: The TQM Journal
The TQM Journal (2025) 37 (1): 73–105.
https://doi.org/10.1108/TQM-05-2023-0147
Published: 27 October 2023
View article titled, Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength
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Journal Articles

Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness

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Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
Journal: The TQM Journal
The TQM Journal (2024) 36 (8): 2418–2448.
https://doi.org/10.1108/TQM-03-2023-0091
Published: 15 August 2023
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Journal Articles

How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s perceived value

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Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
Journal: The TQM Journal
The TQM Journal (2024) 36 (4): 1113–1144.
https://doi.org/10.1108/TQM-12-2022-0364
Published: 11 May 2023
View article titled, How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s perceived value
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