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Journal Articles

Conceptualizing and measuring operational efficiency in the context of digital transformation: a Delphi study in the Brazilian banking sector

Luiz Antonio Bueno, Tiago F. A. C. Sigahi, Izabela Simon Rampasso, Gustavo Hermínio Salati Marcondes de Moraes, Rosley Anholon

The TQM Journal 1–18.

https://doi.org/10.1108/TQM-04-2025-0256

Published: 08 January 2026

View article titled, Conceptualizing and measuring operational efficiency in the context of digital transformation: a Delphi study in the Brazilian banking sector

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Journal Articles

Critical analysis of Lean Six Sigma black belt certification courses offered in Brazil

Paula de Santi Louzada, Tiago F.A.C. Sigahi, Gustavo Hermínio Salati Marcondes de Moraes, Izabela Simon Rampasso, Rosley Anholon, Jiju Antony, Elizabeth A. Cudney

The TQM Journal (2023) 35 (7): 1980–2002.

https://doi.org/10.1108/TQM-08-2022-0254

Published: 04 October 2022

View article titled, Critical analysis of Lean Six Sigma black belt certification courses offered in Brazil

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