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Maria Arvaiova
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Journal Articles

An initial survey on the use of costs of quality programmes in telecommunications

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Maria Arvaiova, Elaine M. Aspinwall, David S. Walker
Journal: The TQM Journal
The TQM Journal (2009) 21 (1): 59–71.
https://doi.org/10.1108/17542730910924754
Published: 09 January 2009
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