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Journal Articles

Does reality congruence determine e-commerce customer’s engagement? Role of service quality, trust and commitment

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Pooja, Pranay Verma, Jasbir Singh
Journal: The TQM Journal
The TQM Journal (2025) 37 (8): 2528–2550.
https://doi.org/10.1108/TQM-03-2024-0123
Published: 21 November 2024
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Journal Articles

EFQM model for overall excellence of Indian thermal power generating sector

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Manoj Dubey, Pooja Lakhanpal
Journal: The TQM Journal
The TQM Journal (2019) 31 (3): 319–339.
https://doi.org/10.1108/TQM-07-2018-0090
Published: 19 February 2019
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