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Journal Articles

Impact of Industry4.0/ICTs, Lean Six Sigma and quality management systems on organisational performance

Neeraj Yadav, Ravi Shankar, Surya Prakash Singh

The TQM Journal (2020) 32 (4): 815–835.

https://doi.org/10.1108/TQM-10-2019-0251

Published: 19 May 2020

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Journal Articles

Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design

Roma Mitra Debnath, Ravi Shankar

The TQM Journal (2014) 26 (1): 14–29.

https://doi.org/10.1108/TQM-10-2011-0064

Published: 07 January 2014

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Journal Articles

Assessing performance of management institutions: An application of data envelopment analysis

Roma Mitra Debnath, Ravi Shankar

The TQM Journal (2009) 21 (1): 20–33.

https://doi.org/10.1108/17542730910924727

Published: 09 January 2009

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