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Journal Articles

Critical incidents of quality orientation in lower and middle management

Ina Heine, Robert Schmitt, Patrick Beaujean

The TQM Journal (2016) 28 (5): 734–744.

https://doi.org/10.1108/TQM-11-2015-0137

Published: 08 August 2016

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Journal Articles

Design and implementation of quality control loops: Strategies to reach stable business processes

Malte Schröder, Sebastian Schmitt, Robert Schmitt

The TQM Journal (2015) 27 (3): 294–302.

https://doi.org/10.1108/TQM-01-2014-0004

Published: 13 April 2015

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Journal Articles

Managing change: quality‐oriented design of strategic change processes

Tilo Pfeifer, Robert Schmitt, Thorsten Voigt

The TQM Magazine (2005) 17 (4): 297–308.

https://doi.org/10.1108/09544780510603152

Published: 01 August 2005

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